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From audio signal to conversation analysis

The most accurate phone speech recognition

  • Proprietary speech recognition engine built on spontaneous conversations
  • Market’s most accurate phone transcription, validated by external benchmarks
  • High performance in major European languages
  • Engine designed for real-time analysis with ultra-low latency

Custom model adaptation and data security

  • Extensive vocabulary library already tailored by sector and industry
  • Language Model Factory (LMF): Deployment and updates of client-specific language models in under 15 minutes
  • Real-time automatic redaction of sensitive information: personal, financial, and healthcare data

Next Gen understanding conversations

Advanced Semantic

Analysis

  • Experts in understanding spontaneous human language
  • Proprietary datasets and algorithms for NLP/NLU
  • Mastery of multi-engine GenAI and dedicated LLMs within our architecture

Signal Segmentation and Understanding

  • Multi-speaker processing and emotion analysis, including intonation, rate of speech, and hesitation
  • Detection of turn-taking, hold times, voice overlap, repetitions, and verbal disfluencies
  • Continuous learning of accents and background noise in the acoustic model

Telephony and Infrastructure Experts

Registered Transit Operator with ARCEP

  • Expertise in MRCPv2 and WebSocket protocols
  • Audio stream interconnection via SIP Trunk/SIPREC, call tracking (DID), or transfer
  • Integrated recording solutions

Secure and Scalable Infrastructure

  • Redundancy and high availability (OVH and Azure)
  • GDPR compliance and PCI DSS and HDS certifications
  • Ownership and management of our compute servers in France for model training

Our Experts Dedicated to Your Business Needs

  • PhDs in automatic speech recognition and spontaneous language sciences
  • PhDs in acoustics and emotion analysis in call centers
  • Multi-LLM prompt engineering experts
  • Dedicated annotation department: linguists, data builders, and data scientists
  • Industry specialists in contact centers and marketing
  • Telecommunications and VoIP engineers

A leading position in France

Most precise engine in France (WER < 5%)

100 million calls analyzed per year

40% of analyses performed in real time

Recognition of our expertise

Benchmarks validated by

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4 technical patents in the USA

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More than 20 awards for our technology and solutions

100

Featured in more than 100 media outlets