Ten years listening to calls.
We learned a thing or two.
From raw audio signal to deep conversation understanding — proprietary expertise built over ten years of real telephony.
Expertise
Ten years listening to calls.
From background noise to semantics. Step by step.
The most accurate phone speech recognition
- Proprietary speech recognition engine built on spontaneous conversations
- Most accurate phone transcription on the market, confirmed by independent benchmarks
- High performance across major European languages
- Engine designed for real-time analysis with very low latency
Custom model adaptation and data security
- Extensive vocabulary library already adapted by sector and industry
- Language Model Factory (LMF) : dedicated language model deployment and updates per client in under 15 minutes
- Automatic real-time redaction of sensitive data : personal, financial and health information
What words say. What the voice reveals.
Deep semantic analysis
- Experts in understanding spontaneous human language
- Proprietary datasets and algorithms for NLP/NLU
- Multi-engine GenAI and dedicated LLMs integrated in our architecture
Signal segmentation and understanding
- Multi-speaker processing and emotion analysis including intonation, pace and hesitation
- Detection of turn-taking, hold time, voice overlap, repetitions and verbal disfluencies
- Continuous learning of accents and background noise in the acoustic model
Telephony. We know it from the inside.
Licensed transit operator (ARCEP-registered)
- Full mastery of MRCPv2 and websocket protocols
- Audio stream interconnections via SIP Trunk/SIPREC, call tracking (DID) or call transfer
- Integrated recording solutions
Secure and scalable infrastructure
- Redundancy and high availability (OVH and Azure)
- GDPR compliance and PCI DSS and HDS certifications
- We own and operate our compute servers in France for model training
PhDs, linguists, VoIP engineers. Experts at your service.
- PhDs in automatic speech recognition and spontaneous language sciences
- PhDs in acoustics and emotion analysis in contact centres
- Experts in multi-LLM prompt engineering
- Dedicated annotation team : linguists, data builders and data scientists
- Business experts in contact centres and marketing
- Telecommunications and VoIP engineers
The numbers speak. We let them.
WER < 5%
Most accurate engine in France
100M
calls analysed per year
40%
of analyses in real time
They checked. We didn’t have to ask.
Benchmarks confirmed by
4
US technical patents
+
20
awards for our technology and solutions
+
100
media covered our story
Ready to hear what your calls are really saying?
Tailored demo. Results in a few weeks.
Tailored demo · Dedicated support · No commitment
