PRX Relational
Your calls know everything.
Your surveys, almost nothing.
PRX listens to what your customers are actually saying — during the call, not three days later.
NPS tells you what happened.
PRX tells you why.
The problem
A survey sent 48 hours after a tense call mostly measures what people forgot.
The emotion was there live. And it holds everything you need to act.
(Three dimensions. One single call.)
PRX crosses what the customer feels, what the agent brings, and what it predicts for what comes next.
Relational Experience
What the customer feels. What the agent brings.
Customer emotional state confronted with the agent’s relational skills. In real time, on every call.
Emotional Journey
In. Out. What happened in between.
State of mind at entry and exit — and the process-related triggers that shifted the call.
NPS Prediction
NPS without a survey. On every call.
NPS calculated without solicitation. No waiting for customers to fill out a form.
(Cross-referenced sources)
PRX doesn't work alone.
It crosses three data sources to give you a complete picture, not just an opinion.
Speech Analytics
The intelligence layer at the heart of PRX.
- Automatically detected intents and reasons
- Customer effort and call complexity
- Automated Quality Monitoring
- Products and services identified
Telephony metadata
The operational context of every call.
- Call Details and DMC
- Agent, team, site, skills
- IVR queue
- Associated CRM data
Asynchronous indicators
Your existing metrics, enriched.
- Csat, CES, NPS surveys
- Agent quality scorecards
- Your other business metrics
(Business impact)
What it changes, concretely.
Relational skills
No more gut-feel evaluations.
Every agent has a measurable, objective relational profile.
Quality coverage
100% of calls analyzed.
Not 5% picked randomly on a slow Tuesday. Quality is no longer a sample.
Customer satisfaction
0 churn surprises.
Friction detected in real time. Before it becomes churn.
Team motivation
An agent who sees their NPS impact understands why they’re doing a great job.
Their impact, visible. In real time.
(The platform)
One platform, four modules. All connected from your first call.
GenAI, PRX, Enrich, Speech to Text. Each module enriches the others.
Speech to Text
Customized Speech-to-Text
- Turn voice into data
- Reliable and secure transcription
- Fast model customization
- Latency < 250ms on CPU
PRX Relational
Relational Experience
- Measure relational experience
- Listen to your customers and their emotions
- Value agent relational skills
- NPS predicted without solicitation
Enrich
Conversational intelligence
- Detect business situations
- Customizable search and filters
- Ready-to-use tags
- Quality and compliance tracking
GenAI
Generative AI augmentation
- Dynamic call summaries
- Easier analysis reading
- Automatic per-agent synthesis
- Actionable insights in real time
(Reporting)
Your data in your tool.
Pre-configured views, customizable dashboards, export CSV, JSON, XLS. Connect your BI tool from day one.
They actually listen to their customers.
100M
calls analyzed per year.
Every call, every emotion, every weak signal. Nothing slips through.
40%
of analyses in real time.
During the call. Not in tomorrow’s report.
Your calls have things to say.
You should listen to them.
First PRX insights available within your first hours of traffic.
