Promoters through Relational Experience
Building quality relationships to boost loyalty through positive emotions
Standardized measures that listen to customers and value employees’ relational skills
Gain insights of each interaction by analyzing the emotional state of customers in front of agents’ relational skills.
Analyze Emotional Journeys:
Identify customers’ mindsets at the start and end of each call to quickly identify process-related friction points.
Predict Customer Recommendations:
Predict Net Promoter Score (NPS) over each customer call without direct surveys, enabling you to build loyalty strategies and prevent churn risk.
Trusted by leading top-tier enterprises
Cross the PRX in and out of the platform
Speech Analytics
- Reasons / Intentions
- Products / Services
- Customer Effort / Complexity
- Automated Quality Monitoring
Telephony Metadata
- Call Details / AHT / ATT
- Agent / Team / Site / Skills
- IVR Queue
- Other CRM Data…
Asynchronous Indicators
- Satisfaction Survey / CSAT / CES / NPS
- Agent Quality Scorecard
- Your Other Indicators
Pre-configured views and customizable reports
Immediate Impacts of PRX
Highlight agents’ relational skills and team complementarity
Accelerate and scale quality measurement
Identify strengths and friction points to enhance customer satisfaction and recommendation
Boost team motivation by recognizing their impact on NPS
GenAI
Simplify Analysis Review
Dynamic call summaries
PRX
Measure Relational Experience
Capture customer insights and emotions
Highlight agents’ relational skills
Enrich
Detect Key Situations
Customizable search, metadata filters, ready-to-use tags
Track opportunities, quality, and compliance
Customized Speech-to-Text
Transform Voice into Data
Reliable, secure transcription
Fast model customization
