admUhLive, auteur/autrice sur uhlive

MRCPV2

17 December 2024

What is the MRCPv2 protocol?

MRCPv2 (Media Resource Control Protocol) is a set of standards used in the field of ASR (Automatic Speech Recognition). It enables communication between voice processing applications, voice resource servers and…

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GenAi

13 June 2024

GenAI at the Service of Conversational Analysis Tools: Challenges and Strengths

In the modern business world, human interaction remains a central pillar, and the telephone continues to be a preferred channel for these exchanges. Despite the predominance of digital communication, telephone…

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LM-Factory

22 March 2024

Optimise your transcriptions with the Language Model Factory

Today, quality transcription is essential for extracting relevant information and implementing strategic actions, such as improving the customer experience and detecting trends. Beyond simply minimising errors, effective transcription means precise…

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10 January 2024

PRX as a measure of advisor involvement according to call intentions

The customer experience is at the heart of every service-oriented company. However, to deliver a quality experience, it's essential to consider the customer's calling intent. Each call may be motivated…

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12 December 2023

Evaluate each call as closely as possible to the customer’s actual experience

Evaluating the quality of the relationship between an advisor and a customer is a constant preoccupation for companies keen to offer exceptional customer service, on a par with the quality…

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14 November 2023

Implementing PCI DSS (SAQ-D): Securing our Transactions

In a world where electronic transactions play a central role in our daily lives, the security of payment card data has become a major concern. It is in this context…

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Tech

26 September 2022

An event driven architecture – Part 3

In this new post, let’s talk about the actual implementation of core principles of the event driven architecture. Topology The topology describes how the bus is implemented on the message broker. As…

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Tech

2 February 2022

An event driven architecture – Part 2

In the previous post of this series, we explained why we ditched our old architecture based on synchronous REST services for a completely asynchronous event-driven architecture. Today, we address the core design…

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Tech

17 February 2020

An event driven architecture

At Allo-Media, like many other businesses, our value chain looks like a pipeline: we collect conversations (mainly through phone) sent to us by our customers, we transcribe them, we tag the…

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Tech

5 December 2019

Elasticsearch Percolator use case for document classification

Currently at Allo-Media, we use Elasticsearch in its general workflow which is to create an index and store documents holding our phone call audio transcripts metadata, and then allowing to…

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ELM Tech

16 July 2019

Stateful Components in ELM

It’s often claimed that Elm developers should avoid thinking their views as stateful components. While this is indeed a general best design practice, sometimes you may want to make your views reusable…

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Tech TEXT2NUM

2 October 2018

Text2Num Version 1.0.0 released!

The output of speech-to-text systems are entirely made of words, without punctuation or capitalization. This makes visual scanning for numbers quite cumbersome, especially in transcriptions of real life dialogues as…

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admUhLive

What is the MRCPv2 protocol?

GenAI at the Service of Conversational Analysis Tools: Challenges and Strengths

Optimise your transcriptions with the Language Model Factory

PRX as a measure of advisor involvement according to call intentions

Evaluate each call as closely as possible to the customer’s actual experience

Implementing PCI DSS (SAQ-D): Securing our Transactions

An event driven architecture – Part 3

An event driven architecture – Part 2

An event driven architecture

Elasticsearch Percolator use case for document classification

Stateful Components in ELM

Text2Num Version 1.0.0 released!

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